Shipping & Returns

Hong Kong 
Flat Rate: USD3.5 
Delivery Method: Standard Delivery
Courier Service: Hong Kong Post
Delivery Time: 2-4 working days
Package Tracking: Yes
Custom Duties & Taxes: Nil 

*Rest of the World
Flat Rate: USD19.5
Delivery Method: Standard Delivery
Courier Service: Hong Kong Post
Delivery Time: 7-14 Working Days
Package Tracking: Yes
Custom Duties & Taxes: *Delivery Duties Unpaid (DDU) 

*Rest of the World
Shipping destinations currently exclude the following countries:
• The People's Republic of China
• Democratic People's Republic of Korea (N. Korea)
• All countries located in the Middle East

*Delivery Duties Unpaid (DDU)
• Shipping on a DDU (Delivery Duty Unpaid) basis means that import taxes and duties will not be shown on the Check Out page or paid through BKRM.
• Any possible custom taxes & duties will be billed to you by FedEx, where they would have paid on your behalf during customs clearance.
• These charges are dependent on your local customs office. We have no control or estimation over these amounts.
• If unsure, we would recommend for you to get in touch with your local customs office directly for more information. 

Returns
• The Present Is Here currently do not accept returns, refunds or product exchanges.
• If you have received a defected item, please email us at [email protected].